Everything you need to know about Renteo

How much does it cost to rent a horse truck or horse trailer on the site https://www.renteo.co.uk/?

It depends on each rental professional, the number of days, any additional fees, and the kilometers/miles driven. You can find the price list on each ad and create your own quote by selecting the rental period you need.

At Renteo, if the FAQ (Help) does not provide you with complete satisfaction, you can benefit from responsive and qualified assistance that will guide you through every step of your booking.

You can contact Renteo support by different means:

- By email using the contact form
- By phone at 02 33 50 48 93
- By Messenger via the website https://www.renteo.ie/

We will respond to you as soon as possible. The platform is available from Monday to Friday from 9:00 am to 12:30 pm and from 1:30 pm to 5:30 pm.

If your request concerns the vehicle, we invite you to contact the owner directly.

At Renteo, included kilometers are provided, they are indicated in the vehicle's specifications, and are applied based on the number of reservation days. If needed, it is possible to add kilometers/miles (if you plan to go below the included number)  in step 1 of the reservation. The price per additional kilometer is set by the rental professional.

Please note that if you have not booked any additional kilometers and you exceed the number of kilometers included in the reservation, a supplement may be requested on the day of return of the truck.

The rates for additional kilometers before and upon return of the truck may differ and are defined by the rental professional.

The concept of additional miles refers to any distance beyond the predetermined, included miles in the rental agreement.

At Renteo, a certain number of kilometers is included and specified in the vehicle information sheet. These included miles are applied based on the number of reservation days.

If necessary, you can add extra miles during step 1 of the reservation. The price per additional mile is determined by the owner of the horsebox. It's important to note that if you haven't added extra miles and exceed the included miles limit in the reservation, an additional charge may be requested on the day of returning the truck.

The rates for extra miles before and upon returning the truck vary and are set by the owner.

The cost of each additional mile is determined by each Renteo agent/ horsebox owner. You can find this information in the vehicle listing.

To book a truck, go to the homepage: www.renteo.co.uk, and type the city in which you want to find a truck in the search bar. You can select your preferred departure and return dates. Once you click the "search" button, you will access the list of available vehicles. Then, select the desired and available vehicle based on your dates, fill in your details, and proceed to payment. 

You will receive an invoice for your rental automatically via email 3 days after the end of your rental (or earlier if the rental professional generates it manually). If the rental is from a private individual, VAT does not apply. If the rental is from a professional, you will see the phrase "Professional agent" on the booking page, and you can recover the VAT if you are also a company.

You can drive outside of Ireland with these trucks. However, it must be insured with this option and please check the legislation in force in the destination country regarding border crossing or long journeys. Contact us to have further infos on the horsebox if needed.

How do I change/reschedule a booking?

You can request a change to your booking via your Renteo personal account. Once the modification has been requested, the vehicle owner has 12 hours to validate it or refuse.

You can also contact your rental company to ask them to change the dates themselves.

Instead of cancelling, can I get a credit note or reschedule my rental?

This is possible, with the agreement of the vehicle owner. All you must do is contact the owner and they will either cancel your booking and send you a credit note (discount code for a new rental) or move your rental to another date.

I need to extend my rental. Is this possible and what should I do?

It is possible to request an extension to your rental.

If your rental has not started, go to your customer account and make a modification request with the new dates to replace the current ones. When you add days, you will have to pay for this addition when you do the request.

Once the change request has been made, the owner has 12 hours to validate it or not.

If your rental is already in progress, you can either make the request through your Renteo personal account or call your hire company directly to see if this is possible, so that they can extend your rental and ask you for the corresponding payment.

Please note that if you do not inform your hire company and return the lorry later than scheduled, you may be charged additional costs.

You can request the cancellation of your booking from your personal account or by contacting the rental professional directly. The cancellation conditions are chosen by the truck owner and can be found on each vehicle description. RENTEO offers the following cancellation options:

Flexible cancellation conditions:

Cancellation up to 48 hours before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation less than 48 hours before the vehicle pickup, no refund is possible.

Moderate cancellation conditions:

Cancellation up to 7 days before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation between 7 days and 48 hours before the vehicle pickup, a refund of 50% will be made.

Cancellation less than 48 hours before the vehicle pickup, no refund is possible.

Strict cancellation conditions:

Cancellation up to 7 days before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation less than 7 days before the vehicle pickup, no refund is possible.

When you collect the rented vehicle, you must bring the following items with you:

A valid form of ID (specify which IDs are accepted) of the person who made the reservation.
A copy of the confirmation email (or have it on your smartphone).
The driver's license of the driver(s).
The security deposit. If paid by credit card, make sure to check your limit beforehand.

The security deposit is managed directly by the rental company. As it is a deposit, it is left at the start of the rental and recovered on return if the vehicle is returned in the same condition as when it left. The amount of the deposit required by the rental company is indicated on the rental conditions of each rental company. In Ireland, most deposits are made by bank pre-authorization (imprint), so be sure to check your credit card limit beforehand. The security deposit is managed directly by the rental company. As it is a deposit, it is left at the start of the rental and recovered on return if the vehicle is returned in the same condition as when it left. The amount of the deposit required by the rental company is indicated on the rental conditions of each rental company. In Ireland, most deposits are made by bank pre-authorization (imprint), so be sure to check your credit card limit beforehand. 
You can also consult our General Terms and Conditions of Rental and Use (CGLU), article 4 for further details on the security deposit procedure. 

If you are wondering whether you are insured during your rental, all the trucks listed on our platform are insured for rental. However, each insurance policy includes excess in case of an accident. Your security deposit may be deducted accordingly. If you want to avoid the excess, you can purchase additional insurance. Please note that the platform does not provide insurance for your horse during transportation. It is your responsibility to obtain horse transport liability insurance.

Everything you need to know about returning your rental - fuel, cleanliness, mileage, deposit

Before returning the truck, please make sure to clean it and fill the fuel tank. Failure to comply with these requirements may result in an additional charge from the owner. If you have pre-paid for additional mileage, you will not be charged for the excess mileage. However, if there are any additional miles driven beyond the prepaid amount, the owner will charge you for them at the end of the rental. As for the deposit, it is managed directly by the owner. It is held as a security deposit and will be returned to you at the end of the rental if the vehicle is returned in the same condition as it was received. Please note that if the security deposit is required as a pre-authorization on a credit card, you must check your card limit beforehand.

If you bring the vehicle back beyond the scheduled time, you may put the rental company in difficulty if another customer is scheduled after you. If it is a company, you may find yourself blocked and have to return it the next day.

In any case, an additional charge may be billed by the rental company in these cases.

If you encounter any issues during your rental, please contact the owner of the truck.

If you are interested in buying a Theault truck, please visit the "Become one of our Agents" tab to find all the information you need. By contacting Renteo directly, you will receive personalized follow-up to determine whether you can be listed on our platform. If you are interested in buying rather than renting, please visit www.theault.com. 

Please contact Renteo or the owner directly for more information.